We are glad that you have visited our website and thank you for your interest in our company, our products and/or services. Protecting your privacy when using our website is very important to us. Therefore, please note the following information:
1) Mainly concerning the handling of personal data
You can visit our website without us collecting personal information from you. Personal data is only collected if you provide it by voluntarily entering into a contract, by opening a customer account, or when establishing contact. Without your express consent, this data will only be used for handling and processing your requests. After the contract is fulfilled, your information will be stored according to the retention periods set by law, but locked for other purposes and deleted after expiry of these times, unless you have expressly consented to the further use of your data.
Moreover, personal data are collected when you sign up for our e-mail newsletter. These data are used by us for our commercial purposes in the form of our e-mail newsletters if you have expressly consented to the following:
"General subscription (always a possibility to unsubscribe)"
You can always unsubscribe by using the link in the newsletter or by sending us an e-mail with 'unsubscribe'. After unsubscribing, your e-mail address will be deleted immediately from our mailing list.
2) Disclosure of personal data to process order
2.1 The personal information that we collect will be passed on as part of contract fulfilment to the delivery company, to the extent necessary to deliver the goods.
2.2 In case of payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "Purchase on account" via PayPal we provide your payment data as part of the payment process to PayPal (Europe) S.à r.l. Et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter "PayPal"). PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or - if offered - "Purchase on account" via PayPal. The result of the credit check concerning the statistical probability of default will be used by PayPal to determine if the respective payment method will be provided. The credit check report may include probability values (so-called score values). If score values are included in the results of the credit check, these are based on scientifically recognised mathematical and statistical methods. In the calculation of the score values, address information is included, among other things. More information on privacy protection, including the credit bureaus that are used, can be found in the privacy policy of PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
3) Cookies
To make your visit to our website more attractive, and to enable you to use certain functions, we use so-called cookies on certain pages. These are small text files that are stored on the computer of the end user. Some of the cookies we use are deleted after the browser session, that is after you close your browser (so-called session cookies). Other cookies will remain on your computer and allow us or our partners to recognise your browser during your next visit (persistent cookies). You can set your browser so that you are informed about the use of cookies and decide individually about their acceptance or exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of our site may be limited.
4) Contact method for customer review request
If you have given us your express consent to do so during or after your order, by activating a checkbox or clicking on a button ("Rate later"), we will transmit your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Köln (www.trustedshops.de), so they can send you an e-mail to remind you about the option to rate your order. This agreement may be revoked at any time with a message to the pharmacy of the Paracelsus Klinik or Trusted Shops.
5) Use of social plugins
5.1 Our website uses so-called social plugins ("Plugins") of the Facebook social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins have a Facebook-logo or are characterised by the words "Social Plugin from Facebook" or "Facebook Social Plugin", You can find an overview of the Facebook plugins and what they look like here: http://developers.facebook.com/plugins
If you access a page of our website that contains a social plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transferred from Facebook directly to your browser, which then embeds it into the page. By this integration, Facebook receives the information that your browser has accessed one of our pages, even if you do not have a profile on Facebook or are not logged into Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there.
If you are logged onto Facebook, Facebook can connect the visit to our website to your Facebook profile. When you interact with the plugins, for example, press the "Like"-button or comment, the corresponding information is also transmitted directly to a server on Facebook and stored there. The report is also posted on your Facebook profile and displayed to your Facebook friends.
For the purpose and scope of the data collection, the further processing and use of data by Facebook, your rights in this respect and settings options for protecting your privacy, please see the privacy policy of Facebook: http://www.facebook.com/policy.php
If you do not want Facebook to associate the data collected on our website to your profile on Facebook, you should log out of Facebook before you visit our site. You can also completely block the Facebook Plugins via Add-Ons, for example, "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/).
5.2 Our website uses Social Plugins ("Plugins") from the Google+ social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). You can recognise these plugins by the "+1" icon on a white or coloured background. You will find an overview of Google+ plugins and their appearance here: https://developers.google.com/+/plugins
If you access a page of our website which contains such a plugin, your browser makes a direct connection to the Google servers. The content of the plugin is transferred by Google directly to your browser, which then embeds it into the page. Through this integration, Google receives information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Google+ or are currently not logged in to Google+. This information (including your IP address) is transmitted from your browser directly to a Google server in the USA and stored there.
If you are logged into Google+, Google can link your visit to our website to your Google+ profile. If you interact with the plugins, by pressing the "+1" button, for example, the corresponding information is also transmitted directly to a Google server and stored there. The report is also published on Google+ and is visible to your contacts.
For the purpose and scope of the data collection, the further processing and use of data by Google +, your rights in this respect and settings options for protecting your privacy, please see the privacy policy of Google: https://www.google.com/intl/de/policies/privacy/
If you do not want Google to associate the data collected on our website to your profile on Google+, you should log out of Google+ before you visit our site. You can also completely block the use of Google Plugins with Add-Ons such as the Script Blocker "NoScript" (http://noscript.net/).
6) Use of Google AdWords Conversion tracking
This website uses the online advertising program "Google AdWords" and Conversion Tracking as part of Google AdWords. The cookie for Conversion Tracking is placed if the user clicks on an ad supplied by Google Ads. Cookies are small text files that are stored on your computer system. Some of the cookies we use are deleted after the browser session, that is after you close your browser (so-called session cookies). Other cookies will remain on your computer and allow us or our partners to recognise your browser during your next visit (persistent cookies). You can set your browser so that you are informed about the use of cookies and decide individually about their acceptance or exclude the acceptance of cookies in some instances or in general. If cookies are not accepted, the functionality of our site may be limited. If the user visits specific pages of this website and the cookie has not been loaded yet, Google and we can see that the user has clicked on the link and was led to this page. Each Google AdWords advertiser has a different cookie. Cookies cannot be tracked on the Websites of AdWords customers The information in these conversion cookies is used to create conversion statistics for AdWords customers who have requested conversion tracking. Customers can find out the total number of users who have clicked on their advert and were directed to the page using the conversion tracking tag. The advertisers do not, however, obtain any information that can be used to identify users personally. If you do not want to participate in tracking, you can object to this use and easily deactivate the Google Conversion Tracking cookie via the user settings of your browser. In doing so, you will not be included in the conversion tracking statistics.
Via the website mentioned below, you can find out more about the data privacy policy of Google: http://www.google.de/policies/privacy/
7) Google certified dealer program
We cooperate with Google Inc. ("Google") via the Google Certified Dealer Program. This program offers you buyer protection. Also, you can use this program to find out more about our quality regarding customer service and our punctuality concerning the shipment. To this end, information related to your order, such as order value, currency, country of delivery, delivery costs, taxes, and any discounts are transmitted to and stored by Google. Your e-mail address will only be transmitted to Google if you opted in for the free buyer protection of Google Certified Dealer Programs during the placement of your order. By voluntarily participating in all these services offered by Google, you declare that you have read, understood and accepted the terms and conditions that can be found at this link: https://www.google.de/intl/de/policies/privacy/
8) Web analysis service
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer to help analyse your use of the website. The information generated by the cookie about your use of this site is usually transferred to a Google server in the US and stored there.
In case of activation of IP anonymisation on this website, your IP address will be truncated by Google within member states of the European Union or other members of the European Economic Area. Only in exceptional cases, the full IP address will be transferred to a Google server in the USA and truncated there. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, to compile reports on website activity and providing other services related to the use of the site or internet to the website operator.
Google will not link the IP address transferred by your browser as part of Google Analytics with any other data held by Google. You can object to the placement of cookies on your device, by setting your browser not to accept any cookies. However, we would like to point out that in that case, the website might not function properly. You can also prevent the data generated by the cookie and relate to your use of the site (incl. your IP address) from being sent to Google and processed by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plugin, or in case of browsers on mobile devices, please click on the following link to install an opt-out cookie which prevents Google from gathering information via Google Analytics on this website in the future (this opt-out cookie only works in this browser and just for this domain. If you delete all cookies in this browser, you have to click on the link again):
It should be noted that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore, IP addresses are only processed in a short version, to exclude direct personal information.
9) Retargeting/Remarketing/Recommendation Advertising
- This website uses Retargeting-technology, provided by Google Inc. ("Google"). It makes it possible to target our website visitors with personalised, interest-based advertising, for which they have already shown an interest via our shop and products. The integration of advertising is carried out based on a cookie-based analysis of earlier user behaviour. However, no personal data is stored. In case of retargeting technology, a cookie is stored on your computer or mobile device to gather anonymous information about your interests and customise the stored data based on that. These cookies are small text files stored on your computer or mobile device. Due to this, you will only see advertisements that are very likely to be of interest to you, based on your interest in products and information. You can always object to the use of cookies permanently, by downloading the browser plugin that is available via the following link:
https://www.google.com/settings/ads/onweb/
More information and the privacy policy concerning advertising and Google can be found here:
http://www.google.com/privacy/ads/
10) Your rights and contact
You have a right to free information about the data we have stored about you, as well as the right to correct, block, or delete this data. If you have further questions regarding the collection, processing, or use of your data, please contact us. The same applies to any requests for information, blocking, deletion, and/or correction of your data and to revoke your consent to its collection. The contact address can be found in our company information.
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